Atlassian ACP-420 Practice Exams
Last updated on Apr 07,2025- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Apr 07,2025
What does a notification scheme in Jira define?
- A . The layout of the project dashboard
- B . The workflow steps for issues
- C . The events that will trigger notifications and who will receive them
- D . The security level required to view notifications
What is required to manage users and groups at the site level in Jira?
- A . Jira Admin permissions
- B . Project Admin permissions
- C . Global permissions
- D . Collaborator permissions
What does the issue-level security permission control?
- A . Who can access Jira
- B . Who can view specific issues
- C . Who can delete projects
- D . Who can configure global settings
What is a critical consideration when configuring dashboards for team use in JSM?
- A . Ensuring all team members have edit rights
- B . Customizing the dashboard for each team member
- C . Selecting gadgets that provide real-time data
- D . Including only default gadgets
A portion of the permission scheme used by project HELP is shown:
Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can.
What does Mike definitely need?
- A . Project Role (Administrators)
- B . Project Role (Users)
- C . Project Role (Service Desk Team)
- D . Project Role (Managers)
- E . Jira Service Management product access
Which benefit does a collaborator have in Jira Service Management?
- A . Access to all admin settings
- B . Can manage user permissions
- C . Can view and comment on issues without being counted as a licensed user
- D . Full control over the project workflows
Which of the following is not a part of managing project roles?
- A . Assigning users to roles
- B . Creating new roles at the project level
- C . Managing role permissions
- D . Setting up global permissions
Which of the following is not a part of managing project roles?
- A . Assigning users to roles
- B . Creating new roles at the project level
- C . Managing role permissions
- D . Setting up global permissions
Which feature must be utilized to create a custom report in JSM?
- A . Custom fields
- B . JQL queries
- C . Project roles
- D . Automation rules
Agents use knowledge base articles to respond to tickets primarily to:
- A . Decrease resolution time
- B . Increase customer calls
- C . Document internal processes
- D . Increase ticket volume