Cisco 100-140 Practice Exams
Last updated on Mar 30,2025- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Mar 30,2025
A user in a corporate environment is required to confirm their device’s IPv6 address for network configuration purposes.
What should the IT support technician advise the user to do on their Windows 10 device?
- A . Navigate to Settings > Network & Internet > Status > Properties
- B . Open Command Prompt and type ipconfig
- C . Go to Control Panel > Network and Sharing Center > Change adapter settings
- D . Right-click the network icon in the taskbar and select "Troubleshoot problems"
A user’s PC is running slowly and they suspect a background process is consuming too many resources.
What should the user do first to identify and stop the problematic process?
- A . Disable all startup applications
- B . Open Task Manager and sort processes by memory usage to identify and end the high consumption process
- C . Defragment the hard drive
- D . Install additional anti-virus software
Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?
- A . Work on a carpeted surface to avoid direct contact with hard floors
- B . Wear a grounded wrist strap before handling the internal components
- C . Keep the laptop plugged into a power source to maintain grounding
- D . Handle the components by the connectors to reduce direct contact
During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes.
Which of the following would most effectively reduce the time to first response?
- A . Introducing a triage system that categorizes tickets upon receipt
- B . Implementing mandatory overtime for technicians during peak periods
- C . Encouraging technicians to take fewer breaks
- D . Increasing the number of technicians on each shift
An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.
What strategy would best help the team manage their time more effectively to meet resolution targets?
- A . Implementing stricter penalties for missed deadlines
- B . Scheduling regular review meetings to discuss open tickets
- C . Using a software tool that provides real-time analytics on ticket status and time to resolution
- D . Assigning more tickets per technician to increase pressure and potentially speed up resolution
During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA.
Which action should the IT support team take first to address this issue and align with the SLA terms?
- A . Review and adjust resource allocation for critical issues
- B . Request the client to lower their expectations regarding resolution times
- C . Increase the frequency of performance reviews for IT support staff
- D . Simplify the reporting process for users to submit tickets
A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems.
Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?
- A . Open Command Prompt and type ipconfig
- B . Navigate to Control Panel > Network and Internet > Network Connections
- C . Go to Settings > Network & Internet > Wi-Fi > Hardware Properties
- D . Right-click on the network icon in the taskbar and select "Open Network & Internet settings"
A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode.
What should be checked first to troubleshoot this issue?
- A . Verify if any background applications are preventing sleep mode
- B . Configure the computer to hibernate instead of sleep
- C . Increase the time before sleep mode activates
- D . Check the computer’s BIOS settings for power management controls
A user reports that they are experiencing slow browser performance and frequent website errors.
What is the most effective initial step to resolve these issues?
- A . Clear the browser cache and cookies
- B . Update the web browser to the latest version
- C . Restart the computer
- D . Reinstall the web browser
An IT support department is evaluating their ticketing system to enhance their service delivery.
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
- A . The ability to post public replies to frequently asked questions
- B . Automatic ticket routing based on issue type
- C . Customizable color themes for the user interface
- D . Integration with social media platforms