Genesys GCP-GCX Practice Exams
Last updated on Apr 01,2025- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Apr 01,2025
Question #1
To assign extensions to users, you must first __________.
- A . Create a pool of extensions.
- B . Buy the extension number from the carrier.
- C . Add the extension to the dial plan.
- D . Assign the extension to the user’s phone.
Question #2
Number plan determines how many and which digits are necessary for call routing.
- A . True
- B . False
Question #3
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
- A . Architect
- B . Automatic Call Distribution
- C . Emergency Groups
- D . Scheduling
Question #4
_________ binds the numbering plan with the trunk.
- A . Inbound route
- B . Outbound route
- C . Edge
- D . Edge Group
Question #5
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A . The default protocol
- B . TCP
- C . TLS
- D . SIP
- E . UDP
Question #6
Which feature enables a voice interaction to interrupt an email interaction?
- A . Utilization
- B . ACD Skills
- C . Emergency Routing
- D . Scripts
Question #7
What type of trunk would you configure to connect to AudioCodes phones?
- A . WebRTC phone trunk
- B . Phone trunk
- C . External trunk
- D . Network interface trunk
Question #8
WebRTC phones require all hardware and software to be properly installed.
- A . True
- B . False
Question #9
Under which container is Queue available?
- A . Contact Center
- B . Telephony
- C . Integration
- D . Routing
Question #10
What is the distinguishing feature between queues and groups?
- A . Queues can have agents as members, while groups cannot.
- B . Both queues and groups have the same ACD capabilities.
- C . Unlike groups, queues allow for more complex scenarios like skill-based routing.
- D . Queues can be used in Architect flows, while groups cannot.