Genesys GCP-GCX Practice Exams
Last updated on Apr 07,2025- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Apr 07,2025
Which of the following statements is NOT true regarding Management Units?
- A . Agents that handle the same set of interactions should belong to the same management unit.
- B . Management Units partition agents and interactions into logical groups.
- C . A maximum of 100 agents can be added to a single Management Unit.
- D . They help you create, manage, and view schedules for a group.
Select the categories of Prompts in Architect. (Choose two.)
- A . User
- B . Menu
- C . Data
- D . System
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A . The DID number and extension are not listed in the DID or extension pools.
- B . The DID number and extension are considered the same numbers and entered into the same phone.
- C . The user does not have the proper license type, roles, and permissions.
- D . The DID number and the extension do not have the same last 4 digits.
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
- A . Public Interface Services
- B . Core Services
- C . Communication Services
- D . Application Services
Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation
- A . True
- B . False
Your customizations in the interaction view remain in effect even if you leave the view and return to it later.
- A . True
- B . False
Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?
- A . My Queues Activity
- B . Queues Activity
- C . Queue Performance
- D . Performance Dashboard
What options are available for exporting data from a view? Choose 2 answers
- A . Chat
- B . DOCX
- C . PDF
- D . TXT
- E . CSV
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
- A . Text Chat
- B . AI Chat
- C . Video Chat
- D . Content Management
Which of the following best defines the ACD evaluation method Best Available Skills?
- A . Looks for the first available agent and Ignores any skill requirements
- B . A Matches the interaction to the first available agent who has all of the requested skills.
- C . Evaluates the first 100 agents to find the agent with the highest average proficiency rating
- D . The average is calculated using the agent’s proficiency rating for each of the requested skills