Genesys GCX-WFM Practice Exams
Last updated on Apr 01,2025- Exam Code: GCX-WFM
- Exam Name: Cloud CX Workforce Management Certification
- Certification Provider: Genesys
- Latest update: Apr 01,2025
Which component in the Schedule Editor helps create load-based schedules?
- A . Call Volume Manager
- B . Shift Optimizer
- C . Schedule Generator
- D . Activity Code Editor
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
- A . Adherence Dashboard
- B . Real-Time Adherence View
- C . Historical Adherence Report
- D . Agent Availability Tracker
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively? (Choose two)
- A . Approve or deny time-off requests
- B . Adjust shift adherence for time-off requests
- C . View agent availability during the requested period
- D . Synchronize requests with real-time adherence data
Which two tasks can be managed within the Management Unit in workforce management? (Choose two)
- A . Create schedules
- B . Define the maximum work hours for agents
- C . Assign phone numbers to agents
- D . Monitor call quality
Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
- A . Real-Time View
- B . Historical Adherence View
- C . Daily Adherence Overview
- D . Intraday Monitor
Which role typically has permission to create and configure a business unit?
- A . Agent
- B . Workforce Administrator
- C . Customer Service Manager
- D . Quality Assurance Specialist
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns? (Choose two)
- A . Daily shift start and end times
- B . Agent skill level allocation
- C . Activity codes for task identification
- D . Real-time adherence settings
Which two actions can be managed within the Time-Off Requests Page? (Choose two)
- A . Approve time-off requests
- B . Adjust adherence penalties
- C . View agent availability
- D . Synchronize time-off with adherence data
When we set the Activity Equivalency option to No, the agent is in adherence.
- A . True
- B . False
Which two actions are essential when setting up a business unit in workforce management? (Choose two)
- A . Configure a management unit
- B . Set activity codes
- C . Assign a queue for call routing
- D . Define business hours