ITIL ITILFND_V4 Practice Exams
Last updated on Apr 04,2025- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Certification Provider: ITIL
- Latest update: Apr 04,2025
Question #1
What is the value of a service?
- A . A result for a stakeholder enabled by the outputs of the service
- B . A tangible or intangible deliverable of the service
- C . The amount of money that is created or saved for the service consumers by using the service
- D . The benefits, usefulness, or importance of the service, as perceived by the stakeholders
Question #2
What is the CORRECT order for the three phases of problem management?
- A . Problem identification, problem control error control
- B . Error control, problem control, problem identification
- C . Problem identification, error control, problem control
- D . Problem control, error control, problem identification
Question #3
What is the difference between the ‘incident management’ and ‘service desk’ practices?
- A . Incident management resolves complex issues, service desk resolves simpler issues
- B . Incident management restores service operation, service desk provides communication with users
- C . Incident management manages interruptions to services, service desk monitors achieved service quality
- D . Incident management resolves issues service desk investigates the underlying causes of issues
Question #4
Which is the MOST LIKELY way of resolving major incidents?
- A . A support team following detailed procedures for investigating the incident
- B . Users establishing a resolution using self-help
- C . A temporary teamworking together to identify a resolution
- D . The service desk identifying the cause and a resolution
Question #5
Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?
- A . Focus on value
- B . Start where you are
- C . Think and work holistically
- D . Optimize and automate
Question #6
Which is a financially valuable component that can contribute to the delivery of a service?
- A . Service offering
- B . Sponsor
- C . Configuration item
- D . IT asset
Question #7
What is used as a tool to help define and measure performance?
- A . An incident record
- B . A continual improvement register
- C . A service level agreement
- D . A change schedule
Question #8
What is included in the purpose of the IT asset management’ practice?
- A . Making new and changed assets available for use
- B . Supporting decision-making about purchase, re-use, retirement, and disposal of assets
- C . Providing information on how assets are configured and the relationships between them
- D . Moving assets to live or other environments for testing or staging
Question #9
What is a user?
- A . The role that uses services
- B . The role that authorizes budget for service consumption
- C . The role that defines the requirements for a service
- D . The role that directs and controls an organization