Microsoft MB-240 Practice Exams
Last updated on Mar 31,2025- Exam Code: MB-240
- Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
- Certification Provider: Microsoft
- Latest update: Mar 31,2025
A customer wants to book a servicing appointment from the Field Service self-scheduling portal. The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.
Which two options can be used? Each correct answer presents a complete solution, NOTE: Each correct selection is worth one point
- A . Communication Type
- B . Work Order type
- C . Service Product
- D . Service Type
You are advising your customer on how to configure their territories.
You need to identify the options that are related to territories during the configuration.
Which three relationships are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Territory Hierarchies
- B . Resources
- C . Contacts
- D . Accounts
- E . Postal Codes
Use Microsoft Power Automate to populate fields when the Customer Asset contains data.
Does this meet the goal?
- A . Yes
- B . No
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Reset intervals per time group detail impacts the appointment sequence, ensuring even distribution within time group limits.
Does this meet the goal?
- A . Yes
- B . No
You configured Dynamics 365 Field Service for a construction company.
The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months.
When you create a bookable resource record, what should you set as the resource type?
- A . User
- B . Pool
- C . Resource Group
- D . Crew
You configured Dynamics 365 Field Service for a construction company.
The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months.
When you create a bookable resource record, what should you set as the resource type?
- A . User
- B . Pool
- C . Resource Group
- D . Crew
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use.
What should you do?
- A . Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.
- B . Create a new mobile offline profile for initial use.
- C . Access the Offline Profile from the Mobile section in Customizations.
- D . Once the system configuration is correctly set up. add the Offline Security role to the user who needs offline access.
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use.
What should you do?
- A . Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.
- B . Create a new mobile offline profile for initial use.
- C . Access the Offline Profile from the Mobile section in Customizations.
- D . Once the system configuration is correctly set up. add the Offline Security role to the user who needs offline access.
DRAG DROP
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.
Which action must you perform?
- A . Edit the existing system status field values.
- B . Create the necessary sub-status values.
- C . Create the necessary system status values.
- D . Create the necessary service task values.