Microsoft MB-240 Practice Exams
Last updated on Apr 01,2025- Exam Code: MB-240
- Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
- Certification Provider: Microsoft
- Latest update: Apr 01,2025
DRAG DROP
A new member of your company’s scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A . Incident Type contains appropriate Service Tasks, Products, and Services.
- B . Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
- C . Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- D . Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A . Incident Type contains appropriate Service Tasks, Products, and Services.
- B . Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
- C . Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- D . Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM. You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
- A . Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
- B . Set the Default Radius Value to 50 under Scheduling Parameters.
- C . Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
- D . Set the Default Radius Unit to Miles under Scheduling Parameters.
HOTSPOT
A dispatcher needs help managing work hours calendar for requirements.
You have the following requirements:
• Add the upcoming holiday calendar for upcoming requirements.
• Add one break time between the shift for 30 mins.
You need to select the correct areas in the image to configure the requirements.
Which two areas should you select? To answer, select the appropriate areas in the answer area. NOTE: Each correct selection is worth one point.
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
Does this meet the goal?
- A . Yes
- B . No
DRAG DROP
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A . Manually update the Invoice lines prior to sending to the customer.
- B . Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
- C . Update the Invoice Journal lines to ensure the lines are $0.00.
- D . Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
DRAG DROP
When Contoso installs chillers for customers, they are expected to follow the same procedure for each install.
You need to configure the functionality necessary to automatically add all the tasks and resources needed to a work order when the work order type is Chiller Installation. You must follow the established Contoso guidelines for installation requirements, as outlined in the Case Study, and create the most efficient process possible.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
