Microsoft MB-910 Practice Exams
Last updated on Mar 31,2025- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Certification Provider: Microsoft
- Latest update: Mar 31,2025
DRAG DROP
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.
You need to proactively monitor customer’s equipment to identify problems and maintenance needs.
Which two Connected Field Service options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Dynamics 365 Remote Assist integration
- B . Dynamics 365 mobile app
- C . Azure IoT Central
- D . Azure IoT Hub
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Generate leads from LinkedIn.
- B . Create email templates for LinkedIn messages.
- C . Schedule and publish social posts.
- D . Create and publish events on LinkedIn.
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
- A . Customer Service Insights
- B . Market Insights
- C . Power Virtual Agents
- D . Sales Insights
HOTSPOT
A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
DRAG DROP
A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.
You need to determine the controls that you should implement.
Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all. NOTE: Each correct match is worth one point.
HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
