Microsoft MB-910 Practice Exams
Last updated on Apr 01,2025- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Certification Provider: Microsoft
- Latest update: Apr 01,2025
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
- A . Analyze customer sentiment from multiple sources.
- B . Respond to and resolve customer issues by using social media.
- C . Use mixed reality applications to assist technicians performing work in the field.
- D . Use IoT devices and AI to predict when a customer’s equipment will need service.
DRAG DROP
A company uses Dynamics 365 Sales.
The following groups of users must be able to perform specific activities with account data.
You need to export data for each group of users.
Which export options should you recommend? To answer, drag the appropriate export options to the correct user groups. Each export option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
HOTSPOT
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing.
Which type of activity appears in the case timeline?
- A . Project task
- B . Task
- C . Entitlement
- D . Work order
HOTSPOT
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A . Dynamics 365 Customer Insights
- B . Dynamics 365 Sales Enterprise
- C . Dynamics 365 Sales Insights
- D . LinkedIn Sales Navigator
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Customer Voice survey
- B . Customer Service Hub
- C . Enterprise Asset Management
- D . Event management
DRAG DROP
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
- B . Open the client’s project Gantt chart and filter by the term expert plumber.
- C . Open the Resource Utilization board and filter by the term expert plumber.
- D . Open the Schedule board and filter by the term expert plumber.