Microsoft MS-721 Practice Exams
Last updated on Mar 31,2025- Exam Code: MS-721
- Exam Name: Collaboration Communications Systems Engineer
- Certification Provider: Microsoft
- Latest update: Mar 31,2025
You have a Microsoft 365 ES subscription that includes Microsoft Teams
You have an app setup policy named SalesApps that installs the Avatars app for the users in your company’s sales department. You discover that a sales department user named User1 has an avatai that does NOT meet company standards You need to remove the avatar of User 1 The solution must NOT affect any other sales department users.
What should you do from the Microsoft Teams admin center?
- A . From Manage apps in Teams apps, set the Avatars app status to Blocked
- B . From Manage users in Users, modify the settings of User1.
- C . From Setup policies in Team apps, modify the SalesApps policy
- D . From Permission policies in Team apps, create an app permission policy that blocks the Avatars app and assign the policy to User1.
You have a Microsoft 365 subscription that uses Microsoft Teams and contains the groups shown in the following table.
A user named User1 is a member of both Research and Marketing.
You have the meeting policies shown in the following table.
You have group policy assignments for the meeting policies as shown in the following table.
Which policies are assigned to User1?
- A . Policy1 only
- B . Policy2 only
- C . Global (Org-wide default) only
- D . Policy1 and Global (Org-wide default)
- E . Policy2 and Global (Org-wide default)
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a Microsoft 365 group.
Does this meet the goal?
- A . Yes
- B . No
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a Microsoft 365 group.
Does this meet the goal?
- A . Yes
- B . No
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC.
What should you use?
- A . the SIP Tester client script
- B . Microsoft 365 network connectivity test tool
- C . Microsoft Teams Network Assessment Tool
- D . Microsoft Remote Connectivity Analyzer
DRAG DROP
A user uses the Microsoft Teams client on a Windows device.
The user reports call failures.
You need to send the Teams client logs to Microsoft support to troubleshoot the call failures.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure group call pickup for the call queue.
Does this meet the goal?
- A . Yes
- B . No
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?
- A . Music on hold
- B . Attendant routing
- C . Conference mode
- D . Round robin
You have a Microsoft Teams Phone deployment.
You are configuring emergency services for Direct Routing.
You need to notify a group of users when an emergency number is dialed.
What should you configure in the Microsoft Teams admin center?
- A . an emergency calling policy
- B . a calling policy
- C . an emergency call routing policy
- D . a voice routing policy
You need to change the meeting entry notifications to play a tone instead of each attendee’s recorded name.
What should you configure in the Microsoft Teams admin center?
- A . the Caller ID policies node under Voice
- B . the Meeting settings node under Meetings
- C . the Conference bridges node under Meetings
- D . the Resource accounts node under Org-wide settings
- E . the Meeting policies node under Meetings