A client requires that the system send an email from a button on their customer contact form.

You need to call the action from JavaScript.

Which two functions achieve this result? Each correct presents a complete solution. NOTE: Each correct selection is worth one point.

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than once correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are developing a model-driven app for a company.

When you create a new Account record, you must automatically display a form to collect data that is needed to create a Contact record. The form must switch to the appropriate form layout based on the contact type.

You open the Contact form by using JavaScript. You pass the contact type information to the form by using the Xrm.Navigation.openForm function. An OnLoad event handler in the Contact form processes the data and shows only the appropriate sections of the form for the given contact type.

You need to configure the receiving form to accept the data parameter.

Solution: In the form editor, add a query string parameter for the data parameter.

Does the solution meet the goal?

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A company implements Dynamics 365 Sales.

An email notification must be sent automatically to the sales manager when a business process completes.

You need to ensure that emails are sent.

What should you create on the process completed trigger?

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DRAG DROP

You need to recommend solutions to meet the e-commerce automation requirements.

Which platform tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Box 1: Logic Apps

Scenario: Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.

For integration with Dynamics 365 Logic Apps can be used. It also supports scheduled actions.

For integration with Azure use Logic Apps, instead of Power Automate.

Incorrect Answers:

Workflow does not support run on schedule.

Power Automate does not support Azure integration. (For integration with Dynamics 365 Power Automate can be used. It also supports scheduled actions.)

Box 2: Power Automate

Scenario: Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Power Automate has approval flows.

Incorrect Answers:

Workflow does not support Approval workflows.

Reference:

https://docs.microsoft.com/en-us/microsoft-365/community/power-automate-vs-logic-apps

https://docs.microsoft.com/en-us/power-automate/replace-workflows-with-flows

A company implementsDynamics 365 Customer Service. The company deploys synchronous plug-ins for the PreOperation and PostOperation stages on create and for the PostOperation stage on update for processing different case type.

Users experience errors when updating cases. The plug-in trace log files show that the PostOperation plug-in update of case times out after two minutes.

You perform basic testing and discover that this plug-in is triggered on every update of a case. You examine the code and discover that the plug-in retrieves all columns for the updated case record performing its work.

You need to reduce the number of errors. You need to achieve this goal with the test amount of changes.

Solution: In the Plug-in Registration tool, set filtering attributes on the plug-in to only Case Type filed.

Does the solution meet the goal?

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HOTSPOT

A fine arts school uses a custom canvas application based on the Common Data Service (CDS) platform.

Artists experience errors on their Artist canvas app and delays when switching pages.

You need to identify the root causes of these issues.

Which troubleshooting methods should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Box 1: Site Map validation

When you validate the app, the app designer canvas shows you details about the assets that are missing.

In the app designer, select Validate.

A notification bar appears and shows you whether the app has any errors or warnings. The notification bar shows warnings in cases where, for example, an entity has no forms or views, or the app doesn’t contain any components. An error might appear if a site map isn’t configured for the app.

Incorrect Answers:

With Solution checker, you can inspect your code against a set of best practice development rules specific to customizing and extending the CDS for Apps platform. Get access to rich detailed reports listing issues identified, severity, locations, and sometimes the line code, with linkage to detailed prescriptive guidance on how to fix the problem.

PowerApp Checker checks your solution for any usage of code that was deprecated or any performance or security issues in the code. It checks the plugin code as well as web resources.

Box 2: Service Performance in Power Apps Analytic

Regarding Microsoft Power Apps Canvas Driven Apps: for reviewing performance bottlenecks and API calls, admins can leverage the Service Performance report for connection health. Admins can gain

insights into the least and best performing services, the mean response time and success rate for connectors and the 50th, 75th and 95th percentile markers for response time. Each of these can be filtered down by service or connector, device, player version and regionally.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/validate-app

https://community.dynamics.com/crm/b/crminthefield/posts/monitoring-the-power-platform-canvas-driven-apps—power-apps-analytics

A company manages capital equipment for an electric utility company. The company has a SQL Server database that contains maintenance records for the equipment.

Technicians who service the equipment use the Dynamics 365 Field Service mobile app on tablet devices to view scheduled assignments. Technicians use a canvas app to display the maintenance history for each piece of equipment and update the history.

Managers use a Power BI dashboard that displays Dynamics 365 Field Service and real-time maintenance data.

Due to increasing demand, managers must be able to work in the field as technicians.

You need to design a solution that allows the managers to work from one single screen.

What should you do?

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HOTSPOT

A company uses Dynamics 365 Sales and the Microsoft Online Services portal.

The multi-select OptionSet field data type is not supported in the portal.

You need to copy the selected field value to the text field.

How should you configure the Organization service request? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Box 1: Yes

If you are creating an attribute editor you will need to retrieve entity data that has been saved but not published. For other scenarios you will want to only retrieve published metadata.

Set this value to true to include unpublished changes, as it would look if you called publish.

Set this value to false to include only the currently published changes, ignoring the changes that haven’t yet been published.

Box 2: AttributeMetadata

AttributeMetadata class is returned in the RetrieveAttributeResponse.

Reference:

https://docs.microsoft.com/en-us/dotnet/api/microsoft.xrm.sdk.messages.retrieveattributerequest.retrieveasifpublished?view=dynamics-general-ce-9

https://docs.microsoft.com/en-us/dotnet/api/microsoft.xrm.sdk.metadata.attributemetadata?view=dynamics-general-ce-9

HOTSPOT

A company uses SharePoint for its intranet and other functions. The company has also implemented model-driven apps.

SharePoint users must be able to create contact records in the Common Data Service (CDS), without having to navigate to the model-driven apps.

You need to create a link in SharePoint to open the CDS contact from displaying data from SharePoint.

How should you complete the URL? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

https://contoso.crm.dynamics.com/main.aspx?etn=contact&extraqs=param_1%3D&pagetype=entit yrecord

Box 1: main.aspx

Example, to open the Active Contacts view.

https://myorg.crm.dynamics.com/main.aspx?etn=contact&pagetype=entitylist&viewid={00000000-0000-0000-00AA-000010001004}

Box 2: etn

Etn: The logical name of the entity. Important: Do not use the etc (entity type code) parameter that contains an integer code for the entity. This integer code varies for custom entities in different organizations.

Box 3: Extraqs

Extraqs: Optional for forms. This parameter contains encoded parameters within this parameter. When you open a new form by using the URL address, you can include arguments in the extraqs parameter to set field values

Note: You must encode the parameters passed in the extraqs parameter. To encode the parameters, use encodeURIComponent. To use special characters like "=" or "&" in the parameter values, you must double encode (e.g. to set name to A=B&C, it would be extraqs=name%3DA%253DB%2526C).

Box 4: entityrecord

Reference:

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/open-forms-views-dialogs-reports-url

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/set-field-values-using-parameters-passed-form

You are deploying a Power Apps app that uses the custom connector for ServiceNow.

The app loads very slowly for some users. You determine that all records from ServiceNow are being retrieved for every user.

The app must load only incidents that are assigned to each user.

You need to limit the number of records that the connector returns.

What should you do?

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