DRAG DROP

A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service.

You need to recommend a solution for each requirement.

Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

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Correct Answer:

HOTSPOT

You need to recommend solutions to meet the integration requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Box 1: Schedule board

Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.

When you’re looking at the schedule board for the current day, you’ll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.

Box 2: Azure IoT Central connector

Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application.

This connector is available in the following products and regions:

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board

https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub

You are a Power Platform consultant for an internet support company.

The company lacks a budget to buy third-party ISVs or add-ons.

The company requires a new system that achieves the following:

✑ All support issues must come in by email, need to be logged, and assigned to the support group.

✑ Accounts must synchronize with the parent company Oracle database.

✑ Reports must be sent to the executives on a weekly basis.

✑ No custom code will be used in the system.

You need to recommend the components that should be configured.

Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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You need to manage user access to the app.

Which two connection types should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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DRAG DROP

You are a Microsoft Power Platform architect reviewing requirements for an online shopping app.

You need to identify requirement types for the app.

How should you categorize the requirements? To answer, drag the appropriate categories to the correct requirements. Each category may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Correct Answer:

HOTSPOT

A company plans to use Microsoft Power Platform.

The company needs to understand how API requests are used so that its solution can be designed within the API limits granted by Microsoft.

The company requires the following information:

• How API limits are allocated

• Which Microsoft Power Platform components count toward its API limits

• Which Power Automate flow steps count toward API limits

You need to describe the API allocation for each design consideration.

Which API allocations should you identify? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

You are implementing a customer service solution that uses Power Automate flows to automate business processes.

A flow sends order status update emails to customers. Customers report not receiving order status update emails during peak order times.

You need to troubleshoot the issue by examining flow executions.

What should you use?

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You are designing a Power Platform solution for a company. The company issues each employee a tablet device.

The company wants to simply the opportunity management processes and automate when possible.

The company identifies the following requirements:

✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process.

✑ The system must automatically assign the opportunity to a manager for approval once all data is entered.

✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications.

✑ When a user selects a push notification, the associated opportunity must display.

You need to recommend the Power Platform components that will meet their requirements.

Which three Power Platform components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

✑ Provide customers with an online portal where they can submit and review cases.

✑ Ensure that customers can chat online with a customer service representative at any time.

✑ Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app.

Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system.

You need to implement a security solution.

Which privilege should you use?

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