Pegasystems PEGACPCSD24V1 Practice Exams
Last updated on Apr 07,2025- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: Apr 07,2025
In the context of Pega’s Center-out architecture, what role do microservices play in supporting application development?
- A . They centralize business processes in a monolithic application
- B . They allow for independent scaling of different application components
- C . They are not used in Center-out architecture
- D . They complicate the integration process with external systems
What is a key consideration when configuring customer verification processes in Pega?
- A . Using minimal security measures
- B . Ensuring multiple verification steps
- C . Ignoring user authentication
- D . Simplifying the verification process to one step
How can Pega dashboards be optimized for different user roles?
- A . By providing identical dashboards for all roles
- B . By customizing dashboards based on the specific needs of each role
- C . By limiting dashboard access to management only
- D . By using a generic, one-size-fits-all design
What are the main components of the Common Data Model that help in data integration? (Choose Three)
- A . Entities
- B . Metadata
- C . Data lakes
- D . Relationships
- E . Firewalls
Which benefits are associated with Modular Enterprise Reuse? (Choose Two)
- A . Reduced development costs
- B . Simplified user training
- C . Consistent application performance
- D . Improved maintainability
What is a defining feature of Pega’s Center-out architecture?
- A . Focus on backend data storage
- B . Prioritization of user interface design
- C . Emphasis on core business logic and processes
- D . Integration of external APIs
Operational efficiency in a contact center can be improved by focusing on which of the following?
- A . Increasing the number of agents
- B . Optimizing call routing and handling times
- C . Limiting the number of customer interactions
- D . Reducing the number of communication channels
What is the primary function of entities within the Common Data Model in Pega?
- A . To manage user roles
- B . To store and manage data objects
- C . To define network protocols
- D . To encrypt sensitive data
What are the key steps to configure Messaging AI for effective customer service? (Choose Three)
- A . Training AI models with historical data
- B . Setting up automated workflows
- C . Configuring email templates
- D . Monitoring AI performance
- E . Disabling analytics tracking
Which are benefits of using Pega’s Center-out architecture? (Choose Two)
- A . Enhanced scalability
- B . Simplified user interface design
- C . Increased agility in adapting business changes
- D . Reduced backend complexity