Salesforce Salesforce Agentforce Specialist Practice Exams
Last updated on Mar 31,2025- Exam Code: Salesforce Agentforce Specialist
- Exam Name: Salesforce Agentforce Specialist
- Certification Provider: Salesforce
- Latest update: Mar 31,2025
Universal Container’s internal auditing team asks an AI Specialist to verify that address information is properly masked in the prompt being generated.
How should the AI Specialist verify the privacy of the masked data in the Einstein Trust Layer?
- A . Enable data encryption on the address field
- B . Review the platform event logs
- C . Inspect the AI audit trail
Which business requirement presents a good use case for leveraging Einstein Prompt Builder?
- A . Forecast future sales trends based on historical data.
- B . Identify potential high-value leads for targeted marketing campaigns.
- C . Send reply to a request for proposal via a personalized email.
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?
- A . Use Model Playground to create a model configuration with the specified parameters.
- B . Manually add the hyperparameters to the new template.
- C . Revert to using the standard template without modifications.
Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.
After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"’
- A . Sentiment Analysis and Emotion Detection
- B . Draft Survey Request Email
- C . Issue and Revolution
Universal Containers has a new AI project.
What should an AI Specialist consider when adding a related list on the Account object to be used in the prompt template?
- A . After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
- B . Prompt Builder must be used to assign the fields from the related list as a JSON format.
- C . The fields for the related list are based on the default page layout of the Account for the current user.
A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Einstein Copilot handle user requests In Salesforce?
- A . Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.
- B . Einstein Copilot will perform an HTTP callout to an LLM provider.
- C . Einstein Copilot analyzes the user’s request and LLM technology is used to generate and display the appropriate response.
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
- A . Matched opportunities are limited to the same account.
- B . Matched opportunities were created in the last 12 months.
- C . Matched opportunities have a status of Closed Won from last 12 months.
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number.
Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an AI Specialist implement to meet this requirement?
- A . Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
- B . Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action.
- C . Create an auto launched flow and invoke the prompt template using the standard “Prompt Template" flow action.
A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.
Which solution approach should the admin leverage?
- A . Use sales Email standard templates
- B . Create a t field Generation prompt template type
- C . Create a Sales Email prompt template type.
What is an AI Specialist able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
- A . View the user click path that led to each copilot action.
- B . View session data including user Input and copilot responses for sessions over the past 7 days.
- C . Generate details reports on all Copilot conversations over any time period.