Salesforce Salesforce Agentforce Specialist Practice Exams
Last updated on Apr 01,2025- Exam Code: Salesforce Agentforce Specialist
- Exam Name: Salesforce Agentforce Specialist
- Certification Provider: Salesforce
- Latest update: Apr 01,2025
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?
- A . Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
- B . Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
- C . Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
Universal Containers plans to enhance its sales team’s productivity using Al.
Which specific requirement necessitates the use of Prompt Builder?
- A . Predicting the likelihood of customers churning or discontinuing their relationship with the company
- B . Creating a draft newsletter for an upcoming tradeshow
- C . Creating an estimated Customer Lifetime Value (CLV) with historical purchase data
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
- A . Save as New Template and edit as needed.
- B . Clone the existing template and modify as needed.
- C . Save as New Version and edit as needed.
Universal Containers’ sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments.
Which Einstein Generative AI feature should an AI Specialist recommend for this request?
- A . Einstein Call Summaries
- B . Einstein Conversation Insights
- C . Einstein Video KPI
An AI Specialist is considering using a Field Generation prompt template type.
What should the AI Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?
- A . That the field chosen must be a rich text field with 255 characters or more.
- B . That the org is set to API version 59 or higher
- C . That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms
Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email.
After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?
- A . Make Less Formal
- B . Enhance Friendliness
- C . Optimize for Clarity
What is the main purpose of Prompt Builder?
- A . A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
- B . A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
- C . A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data.
Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?
- A . Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
- B . Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
- C . Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).
The AI Specialist of Northern Trail Outfitters reviewed the organization’s data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields
were deemed sensitive and have been masked within Einstein’s Trust Layer.
Which steps should the AI Specialist take upon modifying the masked fields?
- A . Turn off the Einstein Trust Layer and turn it on again.
- B . Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
- C . Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.
Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.
What should UC consider when using standard Service AI Grounding?
- A . Service AI Grounding only works with Case and Knowledge objects.
- B . Service AI Grounding only supports String and Text Area type fields.
- C . Service AI Grounding visibility works m system mode.