Free Salesforce Salesforce Agentforce Specialist Practice Exams - Page 3 of 8

Question #21

An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the AI Specialist meet this requirement?

A . Convert the JSON to an XML merge field.
B . Use External Service Record merge fields.
C . Use “Add Prompt Instructions” flow element.

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Correct Answer: B
B

Explanation:

An AI Specialist wants to include data from the response of an external service invocation (REST API

callout) into a prompt template. The goal is to incorporate dynamic data retrieved from an external

API into the AI-generated content.

Solution:

Use External Service Record Merge Fields

External Service Integration:

Definition: External Services in Salesforce allow the integration of external REST APIs into Salesforce without custom code.

Registration: The external service must be registered in Salesforce, defining the API’s schema and methods.

External Service Record Merge Fields:

Purpose: Enables the inclusion of data from external service responses directly into prompt

templates using merge fields.

Functionality:

Dynamic Data Inclusion: Allows prompt templates to access and use data returned from REST API callouts.

Merge Fields Syntax: Use merge fields in the prompt template to reference specific data points from

the API response.

Implementation Steps:

Register the External Service:

Use External Services to register the REST API in Salesforce. Define the API’s schema, including methods and data structures. Create a Named Credential:

Configure authentication and endpoint details for the external API.

Use External Service in Flow:

Build a Flow that invokes the external service and captures the response.

Ensure the flow outputs the necessary data for use in the prompt template.

Configure the Prompt Template:

Use External Service Record merge fields in the prompt template to reference data from the flow’s output.

Syntax Example: {{flowOutputVariable.fieldName}}

Why Other Options are Less Suitable:

Option A (Convert the JSON to an XML merge field):

Irrelevance: Converting JSON to XML merge fields is unnecessary and complicates the process. Unsupported Method: Salesforce prompt templates do not support direct inclusion of XML merge fields from JSON conversion.

Option C (Use “Add Prompt Instructions” flow element):

Purpose of Add Prompt Instructions:

Allows adding instructions to the prompt within a flow but does not facilitate including external data.

Limitation: Does not directly help in incorporating external service responses into the prompt template.

Reference: Salesforce AI Specialist Documentation – Integrating External Services with Prompt Templates:

Explains how to use External Services and merge fields in prompt templates.

Salesforce Help – Using Merge Fields with External Data:

Provides guidance on referencing external data in templates using merge fields.

Salesforce Trailhead – External Services and Flow:

Offers a practical understanding of integrating external APIs using External Services and Flow.

Conclusion:

By using External Service Record merge fields, the AI Specialist can effectively include data from external REST API responses into prompt templates, ensuring that the AI-generated content is enriched with up-to-date and relevant external data.

Question #22

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.

For the given flow, what should the AI Specialist consider about the running user’s data access?

A . The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.
B . The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
. The Agent will always run flows in system mode so the running user’s data access will not affect the data returned.

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Question #23

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization.

What should the AI Specialist recommend?

A . Agent Analytics
B . Agentforce Analytics
C . Agent Studio Analytics

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Question #24

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A . Secure Data Retrieval and Grounding
B . Data Masking
C . Prompt Defense

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Question #25

Universal Containers is planning a marketing email about products that most closely match a customer’s expressed interests.

What should an AI Specialist recommend to generate this email?

A . Standard email marketing template using Apex or flows for matching interest in products
B . Custom sales email template which is grounded with interest and product information
C . Standard email draft with Einstein and choose standard email template

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Question #26

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

A . To generate relevant content when engaging with each customer
B . To analyze past campaign performance
C . To send automated emails to all customers

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Question #26

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

A . To generate relevant content when engaging with each customer
B . To analyze past campaign performance
C . To send automated emails to all customers

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Question #28

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.

Which use case functionality of Model Builder aligns with UC’s request?

A . Product recommendation prediction
B . Customer churn prediction
C . Contract Renewal Date prediction

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Question #29

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.

In refining its prompt design strategy, which key practices should UC prioritize?

A . Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
B . Create concise, clear, and consistent prompt templates with effective grounding, contextual role-
playing, clear instructions, and iterative feedback.
C . Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

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Question #30

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A . Identify the best matching topic and actions and correct order of execution
B . Determine a user’s topic access and sort actions by priority to be executed
C . Find similar requested topics and provide the actions that need to be executed

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