Salesforce Salesforce Certified Administrator Practice Exams
Last updated on Mar 31,2025- Exam Code: Salesforce Certified Administrator
- Exam Name: Salesforce Certified Administrator
- Certification Provider: Salesforce
- Latest update: Mar 31,2025
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
- A . Utilize a flow to identify the correct queue and assign the case.
- B . Use a custom email services to set the owner of the case upon creation.
- C . Create an Escalation Rules to send cases to the correct queue.
- D . Configure Email-to-Case so emails are delivered to the correct queue
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
- A . Enable Creation of Recurring Tasks.
- B . Flow to create recurring tasks.
- C . Workflow rule to create recurring tasks.
- D . Turn on Recurring Activities.
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
- A . Flow Builder
- B . Approval Process
- C . Prebuild Macro.
- D . Formula field
What should an administrator use as an identifier when importing and updating records from a separate financial system?
- A . Auto-Number field?
- B . External ID
- C . Rich text field
- D . Record ID
Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK’s needs.
What are two considerations when installing a managed package in a sandbox? Choose 2 answers.
- A . Any metadata changes to the package have to be recreated in production.
- B . The installation link has to be modified to test.saiesiorcc.com.
- C . Install for Admins Only will be the only Install option available.
- D . The package will be removed any time the sandbox is refreshed.
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A . Set temporary business hours for each time zone.
- B . Adjust the currant business hours to accommodate the Eastern Time Zone.
- C . Create one set of business hours per time zone.
- D . Allow the reps to set business hours manually.
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A . Auto-response rules, Macros, Entitlements
- B . Auto-response rules, Queues, Macros
- C . Auto-response rules, Queues, Escalation Rules
- D . Auto-response rules, Entitlements, Escalation Rules
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should berestricted from deleting any records.
What should the administrator do to meet this requirement?
- A . Assign the standard System Administrator profile to the analytical user.
- B . Give the user View all access and assign them to the highest role in the role hierarchy.
- C . Create and assign a custom profile with Delete access removed for each object.
- D . Create and assign a permission set that includes Read, Create, and Edit access
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
- A . Roll-up summary
- B . Master-detail field
- C . Cross Object formula
- D . Lookup field
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
- A . Lightning Data
- B . Lightning Community
- C . Flow Solutions
- D . Bolt Solutions