Salesforce Salesforce Slack Administrator Practice Exams
Last updated on Apr 01,2025- Exam Code: Salesforce Slack Administrator
- Exam Name: Salesforce Certified Slack Administrator Exam
- Certification Provider: Salesforce
- Latest update: Apr 01,2025
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
- A . The percentage of messages sent via direct message in the HR workspace to the organization’s overall percent of direct messages
- B . The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
- C . Instructions on how to conduct a poll in channel asking members if they’ve been using channels or direct messages, using emoji for responses
- D . The number of messages posted in the #help-hr triage channel over the past 30 days
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
- A . Send a message that includes an @channel and @here to #supplier-bindings.
- B . Send a message that includes an @channel and @everyone to #supplier-bindings.
- C . Send an @everyone in a message to your workspace-wide #general channel.
- D . Direct message your key contact who belongs to the connected channel, so they are directly informed.
Your company uses Slack Enterprise Grid. An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?
- A . Ask the user to log out of the device by clicking End all sessions in their Slack settings.
- B . Deactivate the user in slack, and reactivate them once the device is located-
- C . Sign member out of the Enterprise Grid org by selecting Sign out erf Slack in the admin dashboard.
- D . Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?
- A . Build custom apps for all the popular tools that send the alerts to one channel.
- B . Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.
- C . Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
- D . Send an announcement to the company reminding them to be more responsive when receiving alerts.
You will be managing a new product launch and have just been assigned a new team of 12 members.
The launch will be complex and will require cross-collaboration within the organization. To start, you will need to introduce yourself as the project manager to each team member and introduce the scope of the new project.
What should you do? (Select the best answer.)
- A . Create a new private channel for the project, invite the team members and introduce yourself and the project scope. This will allow for increased transparency for the project team and ensure the details of the project are not exposed to anyone outside of the project team
- B . Start a group direct message (group DM) with the members on the team introducing yourself and the project scope. This will allow members to have visibility into who else is on the team and provide a secure opportunity to ask questions.
- C . Start a direct message (DM) with each member on the team, introducing yourself and the project scope. This secure approach will allow each member to reach out to you directly with questions before the project starts.
- D . Create a new public channel for the project, invite the team members and introduce yourself and the project scope This will allow for increased transparency for the project team and help onboard new project members who may join in the future.
You re an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full
members who will be leaving the organization in 5 days, with the instruction to deactivate their
accounts after their departure.
What is the best way to do this?
- A . Deactivate the members in the Organization Settings ‘Members’ tab.
- B . Contact Slack via /feedback to get the members deactivated.
- C . Deactivate the members utilizing the SCIM API.
- D . Request the Primary Org Owner do this, as they are the only one who can perform this action.
You’re an Org Admin in your Slack Enterprise Grid org. Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do? (Select the best answer.)
- A . Change the permissions in the aCmin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace owner.
- B . Advise all Workspace Admins and Workspace Owners to forward all Slack connect channel requests to Org Admins and Org Owners.
- C . Use Slack’s default Slack Connect channel approval permissions which slate only Org Admins and Org Owners can approve new channel requests.
- D . Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner only workspace.
As an Org Admin at a healthcare company, you’ve been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization’s employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You’ll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?
- A . Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
- B . Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
- C . Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
- D . Provide the communications agency with guest accounts so that you can block file uploads downloads for this work.
You’re a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future? (Select the best answer.)
- A . Integrate with an Discovery solution using Slack’s Discovery API.
- B . Use the Admin APIs to create a custom script to flag credit card numbers.
- C . Integrate with a Data Loss Prevention (DLP) solution using Slack’s Discovery API.
- D . Use Workflow Builder to allow people to report policy violations.
You are a Workspace Admin in your organization’s Slack Pro instance. Your colleague notifies you that a user who was recently terminated is still active on Slack and causing a disturbance in the #general channel. Usually employees who are terminated are automatically deprovisioned in Slack through the SCIM API.
After investigating, you discover that your identity provider (IdP), Okta, is down.
Which immediate steps should you take to address the issue?
- A . Change the member’s email to a dummy email and perform a force loo out so they will not be able to log back in.
- B . Temporarily make the ^general channel read-only, delete the offensive messages left by the member, and reach out to the member s previous manager asking them to intervene until the issue with Okta is resolved.
- C . Deactivate the member’s account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
- D . Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.