Salesforce Salesforce Slack Consultant Practice Exams
Last updated on Apr 01,2025- Exam Code: Salesforce Slack Consultant
- Exam Name: Salesforce Certified Slack Consultant
- Certification Provider: Salesforce
- Latest update: Apr 01,2025
A large enterprise is planning to introduce Slack as its new communication platform.
What should be a key component of their rollout communication plan to ensure successful adoption across the organization?
- A . A phased communication strategy that includes initial awareness campaigns, detailed training sessions, and ongoing support post-launch
- B . A single, comprehensive email sent to all employees on the day of the rollout
- C . Limiting communication to top-level executives and relying on them to disseminate information to their teams
- D . Focusing solely on the technical aspects of Slack in the communication plan, without addressing its practical applications
A user reports that they are unable to send messages in Slack and sees a “message failed to send” error.
What is the first troubleshooting step they should take?
- A . Check their internet connection to ensure they have a stable and active connection
- B . Immediately uninstall and reinstall the Slack application on their device
- C . Change their Slack password and log in again
- D . Ignore the issue and try sending messages again after a few hours
When creating a learning plan for Slack admins in a rapidly growing startup, what aspect is crucial to include to ensure they can keep up with the evolving needs of their team?
- A . Limiting the training to one extensive session covering all Slack features in detail
- B . A dynamic, ongoing training program that evolves with new Slack updates and features, including regular refresher courses
- C . Training focused solely on Slack’s history and development as a company
- D . Relying on the admins to self-learn advanced features through trial and error
A healthcare organization using Slack needs to ensure compliance with HIPAA regulations.
How should they manage the approval of third-party apps?
- A . Implement an automatic approval system for apps that claim HIPAA compliance
- B . Approve only the most popular and widely used apps
- C . Require a detailed security and compliance review for each app before approval
- D . Restrict the installation of any third-party apps to prevent possible breaches
How does Slack’s experiential learning approach empower users to enhance their proficiency in using the platform?
- A . By providing a comprehensive set of written manuals and documentation for users to study in detail
- B . Through interactive tutorials and real-time problem-solving exercises within Slack itself
- C . Offering external classroom-based training sessions focusing on theoretical aspects of Slack
- D . Relying solely on self-guided exploration of features without any structured guidance
A retail company wants to use Slack to improve their customer support process.
What use case should be highlighted to them?
- A . Utilizing Slack for internal team building and social interactions
- B . Creating a Slack channel for every individual customer query
- C . Encouraging all employees to use Slack for personal communication
- D . Setting up a dedicated channel for customer support where issues and solutions are discussed and documented
A new startup is launching Slack for its team. They want to encourage open communication but also maintain some organizational structure.
What channel management setting should they initially configure?
- A . Allow all users to create public and private channels
- B . Restrict private channel creation to admins only
- C . Enable default channels for all users and restrict channel creation to a few key departments
- D . Set all channels to private by default and permit users to make them public
In a startup environment, how should the Slack learning curriculum be executed to ensure that the rapidly changing team is able to keep up with Slack’s functionalities?
- A . Implement an ongoing learning program with regular updates and training sessions as new Slack features are released and as the team evolves
- B . Conduct a single comprehensive training session during the initial rollout and no follow-up sessions thereafter
- C . Limit training to only the technical aspects of Slack, excluding practical applications in daily operations
- D . Encourage employees to learn Slack functionalities informally from their colleagues as needed, without structured training
The Workspace Owner of a multinational corporation wants to use Slack’s analytics dashboard to ensure compliance with their internal communication policies.
Which aspect of the analytics dashboard should they examine?
- A . Channel Membership Changes
- B . Public vs Private Channel Usage
- C . Frequency of Direct Messages
- D . Time Spent in Meetings via Slack Integrations
During the pre-migration user clean-up for Slack, you discover several user accounts that belong to employees who have left the company.
How should these accounts be handled?
- A . Keep these accounts active for archival purposes
- B . Merge these accounts with existing active user accounts
- C . Deactivate or delete these accounts after ensuring any important data is backed up or transferred
- D . Convert these accounts to guest accounts in Slack