Salesforce Salesforce Slack Consultant Practice Exams
Last updated on Apr 07,2025- Exam Code: Salesforce Slack Consultant
- Exam Name: Salesforce Certified Slack Consultant
- Certification Provider: Salesforce
- Latest update: Apr 07,2025
A company wants to streamline its onboarding process for new employees using Slack.
What type of workflow should they implement to ensure new hires receive all necessary information and resources efficiently?
- A . A workflow that automatically sends fun GIFs and emojis to new hires to welcome them
- B . A manual process where each department head sends out individual welcome messages and resources
- C . An automated onboarding workflow that systematically provides new hires with essential information, resources, and introductions to key team members
- D . A workflow that requires new hires to search and join relevant channels on their own
A user is experiencing difficulty in searching for specific information within Slack channels.
What would be an effective solution to improve their search experience?
- A . Advise the user to upgrade their Slack account for better search capabilities
- B . Suggest using specific keywords, filters, and advanced search operators in Slack’s search function
- C . Recommend that they manually scroll through each channel’s history to find the information
- D . Instruct the user to ask colleagues to resend the information instead of using Slack’s search feature
During the Slack migration, you notice some employees are resistant to the change.
What is the most effective way to address this through communication?
- A . Ignore the resistance, focusing on communicating only with employees who are positive about the change
- B . Schedule a mandatory training for all employees emphasizing the penalties for not adopting Slack
- C . Create a feedback channel where employees can express concerns and questions, and address these in regular communications
- D . Communicate that the migration to Slack is non-negotiable and no further discussion will be entertained
When leveraging discovery outputs to inform the initial grid design for a client, what aspect of the discovery findings is most crucial to consider?
- A . The aesthetic preferences of the client for the Slack user interface
- B . The client’s organizational structure, communication flow, and collaboration needs as identified in the discovery phase
- C . The budget constraints for Slack implementation and ongoing maintenance
- D . The personal communication preferences of the top management in the client’s organization
A healthcare organization wants to use Slack to streamline their internal administrative processes while ensuring compliance with health privacy regulations.
Which process would be best suited for migration to Slack?
- A . Managing and discussing individual patient records and sensitive health information
- B . Coordinating staff schedules, shift changes, and general announcements
- C . Hosting virtual consultations with patients using Slack video calls
- D . Storing detailed medical research data and confidential trial results
During the Slack migration process, you discover that certain crucial integrations with the client’s existing systems are not functioning as expected.
What should be your immediate course of action?
- A . Continue with the migration as planned and deal with the integration issues at a later stage
- B . Halt the entire migration process until all integrations are tested and confirmed to be working
- C . Collaborate with the client’s IT team to understand the integration issues and seek solutions or workarounds while continuing with other aspects of the migration
- D . Advise the client to abandon these integrations as they are not compatible with Slack
A multinational corporation needs to ensure that its use of Slack complies with the General Data Protection Regulation (GDPR).
What feature should they prioritize to align with GDPR requirements?
- A . Enabling guest accounts for external EU collaborators
- B . Data residency option to store data in specific regions
- C . Automatic deletion of user messages after a set period
- D . Encryption of messages in transit and at rest
For a live Slack training focused on new users, what experiential learning approach should be implemented to maximize their understanding and comfort with the platform?
- A . A hands-on workshop where new users actively create and interact in Slack channels, guided by real-time feedback from trainers
- B . Providing a detailed reading list about Slack functionalities for post-training review
- C . Observing a screen share of an expert using Slack without allowing new users to interact with the platform themselves
- D . Focusing solely on advanced features of Slack that are not typically used by new users
You are finalizing the Slack grid design for a client who is concerned about maintaining high levels of security and compliance.
What should be your approach to reassure the client during the final sign-off?
- A . Downplay the importance of security and compliance in the grid design
- B . Assure the client that security and compliance can be managed independently of the grid design
- C . Confirm that the grid design incorporates necessary security features and complies with relevant regulations, offering to review these features in detail
- D . Recommend using a third-party security tool in conjunction with Slack to handle all compliance matters
During the migration to Slack, a client is concerned about data loss when transitioning from their old system.
What should be the consultant’s approach to address this concern?
- A . Assure the client that data loss never occurs during migrations and proceed without additional measures
- B . Immediately halt the migration process until a full backup of all data is confirmed
- C . Implement a phased migration approach, starting with non-critical data, and ensure backups are in place for all data
- D . Suggest the client continues using their old system alongside Slack indefinitely to avoid data loss